Your insurer of choice

A global Microsoft outage is affecting some of our systems, so you may not be able to reach us through the normal channels.

Your usual NorthStandard/Sunderland Marine contact is still the best way to get in touch with us.

Our global office telephone numbers are:

Australia – Brisbane: +61 (0) 732 896 689

Australia – Melbourne: +61 (0)3 9650 6288

Dublin – Sir John Rogersons Quay: + 353 1 576 7335

Greece – Piraeus: +30 210 428 3038

Hong Kong – Central Plaza: +852 3622 5441

Japan – Imabari: +81 80 80 39 6163

Japan – Tokyo: +81 34 54 53 980

London – Lloyd’s of London: +44 20 3320 2200

London – The Minster Building: +44 20 3320 2200

New York – Third Avenue Suite: +1 929 577 9730

New Zealand: +64 3 546 8830

Newcastle: +44 191 232 5221

Seoul – South Korea: +82 10 7361 6261

Shanghai: +86 21 3536 3002

Singapore – Springleaf Tower: + 65 6411 0160

Our website is operating normally and you can view our key contacts here.

If your matter is urgent, please call our emergency line and our team will assist accordingly:

𝗨𝗞: +44 333 1889 999.

𝗦𝗶𝗻𝗴𝗮𝗽𝗼𝗿𝗲: +65 6751 3461

We’ll share an update as soon as our systems are working normally again.

Thank you for your patience.

Aquaculture Policies and Claims – Important Guidance:

For any existing Aquaculture policy or claims enquiries, please contact:

Calvin Hillary, Deputy Underwriter – Sunderland Marine, at calvin.hillary@north-standard.com, or

Paul Sowerby, Head of Claims – Sunderland Marine/Hull & War, at paul.sowerby@north-standard.com