Complaints
We are committed to providing the best possible service to our clients
Please tell us if there is any aspect of our services that you are not happy with. For complaints relating to our Owners’ Fixed Premium product, please contact laura.kincaid@north-standard.com
For all other Sunderland Marine complaints, please contact us at complaints@sunderlandmarine.com.
You can view our complaints procedure here which sets out how we will deal with your concerns.
Alternatively, the Financial Ombudsman Service (FOS) offers an independent and impartial dispute resolution service and may be able to assist you if we are not able to resolve the issue with you. Please refer to the FOS website for further information and contact details.
NorthStandard EU/Ireland
If you are an NorthStandard EU/Ireland Client you can view our complaints procedure here.
New Zealand
If you are a New Zealand Client, you can view our complaints procedure here.
Australia
If you are an Australian Client, you can view our complaints procedure here which sets out how we will deal with your complaint.
The Australian Financial Complaints Authority (AFCA) offers an independent and impartial dispute resolution service and may be able to assist you if we are not able to resolve the issue with you. Please refer to the AFCA website at https://www.afca.org.au/ for further information and contact details.