We provide an expert and personal claims service to our Fishing, Coastal and other Specialist Vessels Clients. We recognise Clients often experience a commercial impact following an unexpected incident. Our experienced team of claims handlers will help you navigate the claims process, so you can get your business operations back up and running as quickly as possible.

Our approach

Our Clients benefit from the support of a truly global company, alongside the highly specialised knowledge and skill sets of Sunderland Marine’s dedicated team.

While no two claims are the same, we aim to provide an overview of our Fishing, Coastal and other Specialist Vessels claims handling procedures, so you can understand how it works and what to expect.

We understand our Fishing, Coastal and Specialist Vessels policy holders operate in a complicated and challenging environment, so we base our claims approach on quality and flexibility.

Our claims handlers thoroughly understand the issues our policy holders face, gained through regular contact with policy holders and years of experience in the industry.

In the event of a claim, policy holders receive immediate, practical advice and ongoing support. Our ability to draw on specific expertise also enables us to develop and implement a responsive, constructive strategy – designed to resolve situations in the most positive, supportive, and cost-effective way.

Claims support and advice are available to policy holders at all times – not just when things go wrong. Our proactive approach means we remain at the forefront of current events, enabling us to respond to emerging industry issues and incidents, and give members clarity on the potential impact these may have on their cover.

Make a claim

When you make a claim, our claims handlers will then seek to gather all relevant documentation and information as soon as possible to enable us to deal with your claim promptly within the terms of your policy.  We will send you a claim form to be completed as fully as possible, signed and returned to us. If required, we will appoint appropriate experts to assist in the process.

Hull Claims

The hull claims department handles all incidents involving damage to or loss of insured vessels as well as property claims made by or pursued against third parties.

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P&I Claims

The P&I claims department handles all incidents involving injury to your crew, third parties or passengers.

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