This section provides a general guide to steps you should take in the event of a potential equipment claim on your policy and also how we typically respond. As every loss is slightly different, this is not intended to be an all-inclusive list.

If you are in any doubt please contact our Aquaculture Claims team who will be happy to assist.

Following an incident:

  • Without putting yourself or others in danger, you should take reasonable steps to make your equipment safe in order to prevent further damage to it or to other property. Costs incurred for taking such measures may be recoverable under your Policy should a claim result.
  • Notify the Aquaculture team as soon as possible of any event that may result in a claim on your policy. This can be done via your insurance broker or directly to Sunderland Marine.

It is important that we are notified as soon as possible so that we can:

  • offer immediate advice and assistance,
  • if necessary, arrange for any damage to be inspected prior to repairs commencing,
  • arrange to obtain statements from any relevant witnesses,
  • advise on the appointment of salvors if the equipment/ vessel is still in distress.

We are happy to discuss the required repairs and offer advice but you remain in control of the repair process.

Aquaculture Claims will keep you up to date with the progress of your claim and will respond to any questions you may have.

We will send you a Claim Form to be completed as fully as possible, signed and returned to us. It is important that the Claim Form is completed fully (and signed) as failure to do so could slow down the handling of your claim.

Aquaculture Claims will seek to gather all relevant documentation and information as soon as possible to enable us to deal with your claim promptly within the terms of your policy.

We understand the financial and time pressures faced by our clients following an incident and we pride ourselves on providing a prompt and transparent claims service.

This is provided for information only and does not form part of the policy wording. Refer to your Schedule of Insurance, the Certificate of Insurance and the General Conditions.

Aquaculture Claims Form

Aquaculture Damage Report & Claim Form (Stock & Equipment)