We are committed to providing the best possible service to our clients. Please tell us if there is any aspect of our services that you are not happy with. Financial Services Complaints Limited (FSCL) is our dispute resolution scheme provider, and offers an independent and impartial dispute resolution service. FSCL may be able to assist you if you are not satisfied with our services and we are not able to resolve the issue with you. Please refer to FSCL’s website http://www.fscl.org.nz/ for further information and contact details.