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Sunderland Marine - Policyholder's Stories

John McAlister - Oban Skipper

Policyholder's Stories

Claim for Golden Promise - Total Loss

“The invaluable level of personal service provided, together with the total respect shown by everyone in the Company, continues to make dealing with Sunderland Marine an absolute pleasure.

When any problem arises, highly experienced professionals are always willing to come out immediately to see the problem. This was clearly illustrated last September, when after Golden Promise grounded on Stroma Isle, I experienced my first loss in 40 years. On receiving the initial phone call that Golden Promise was ashore, I immediately contacted Sunderland Marine before driving to Scrabster, only to find that Graham Wilkie and Doug Johnson were already there.

This level of unbeatable efficiency preceded the highly professional manner in which Graham and Doug tried their absolute utmost to think of the best way to resolve the situation at the same time as dealing with other various bodies and making sure that I was fully involved in every discussion. They looked at every possible option to try to save Golden Promise before conditions took it off the point into a rock gulley. When it became obvious that the boat could not be recovered, the claim was settled within a month; further evidence that Sunderland Marine deliver in full at all times.

When a boat is at sea, the knowledge that everyone and everything are fully covered for any eventuality is invaluable and highly reassuring. Regardless of the subject matter, all members of the Sunderland Marine team are always available and willing to sit down and talk professionally to ensure that a mutual two way agreement is reached in the minimum timescale. This total commitment delivers seamless continuity and full transparency and ensures that you know where you are with Sunderland Marine at all times. I totally believe that I get first class service at all times."

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