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Sunderland Marine - Claims Handling

P&I Claims – Claims Handling

Claims Handling

This section provides a general guide to steps you should take in the event of potential Protection and Indemnity claims on your policy and also how we aim to respond. Should an accident occur which may result in a claim against you for an injury to your crew, third parties or passengers please inform us or your insurance broker as soon as possible and we will instruct the appropriate people to assist you immediately. As every incident is different, this is not intended to be all-inclusive list and if you are in any doubt then please contact a member of the P&I Claims Department as we will be happy to assist.

Following an incident:-


It is important that we are notified as soon as possible so that we can:-

  • Offer immediate advice and assistance
  • Arrange to obtain statements from any relevant witnesses
  • Commence the investigation of accidents as soon as possible to preserve evidence
  • Make a prompt decision regarding liability to determine most appropriate claims handling process
  • Use of alternative dispute resolution where appropriate
  • Use of cost containment measures wherever possible

We have built up a vast global network of surveyors, consultants and lawyers that we can call upon to assist as and when required.

Your claim will be allocated to one of our highly experienced claims handlers who will keep you up to date with the progress of your claim and will respond to any questions you may have.

Our claims handlers will seek to gather all relevant documentation and information as soon as possible to enable us to deal with your claim promptly within the terms of your Policy.

We understand the financial and time pressures faced by our clients following an incident and we pride ourselves on providing a prompt and transparent claims service.

We hope you do not need to contact the Claims Department but if you do, then there is a highly experienced team waiting to assist you.