This section provides a general guide to steps you should take in the event of a potential equipment claim on your policy and also how we aim to respond. As every loss is slightly different, this is not intended to be an all-inclusive list. If you are in any doubt please contact Aquaculture Equipment Claims who will be happy to assist.
Following an incident:-
It is important that we are notified as soon as possible so that we can:-
We are happy to discuss the required repairs and offer advice but you remain in control of the repair process.
Aquaculture Claims will keep you up to date with the progress of your claim and will respond to any questions you may have.
We will send you a Claim Form to be completed as fully as possible, signed and returned to us. It is important that the Claim Form is completed fully (and signed) as failure to do so could slow down the handling of your claim.
Aquaculture Claims will seek to gather all relevant documentation and information as soon as possible to enable us to deal with your claim promptly within the terms of your policy.
We understand the financial and time pressures faced by our clients following an incident and we pride ourselves on providing a prompt and transparent claims service.
This is provided for information only and does not form part of the policy wording. Refer to your Schedule of Insurance, the Certificate of Insurance and the General Conditions.